Optivo

G15 member Optivo is one of the largest housing associations in the UK, with over 45,000 homes across London, the South East and the Midlands.

The organisation began using Riskhub after another G15 member advised it was a system that could work well for fire safety compliance. Optivo had previously used separate systems to manage individual compliance areas. The organisation now uses Riskhub across its entire portfolio and has hailed the platform as an intuitive and efficient solution.

Fire Safety Compliance Manager Pavan Bali is responsible for ensuring fire safety compliance across Optivo’s significant portfolio.

He explained: “Previously, we didn’t have a unique reference number for every single action, which can cause problems when you want to migrate data. We were also reliant on excel spreadsheets, which means you can start to lose control of the audit trail and it can be difficult to assign actions to the right people. Riskhub is black and white and it means we no longer need to trawl through hundreds of files to carry out audits.”

A bespoke organisational structure is agreed when implementing Riskhub. This helps manage the flow of actions and ensures organisations are getting the most out of the platform.

Rolling it out across a large business can be challenging, but our support team is there to help users get up to speed with the platform.

Pavan said: “We’ve been with Riskhub for six months and it is one of the most user-friendly systems I have come across. I’d give it ten out of ten. Even complete novices can get access, perform a task and understand the features they need. Riskhub has provided training and plenty of information to help our staff get started.”

Riskhub’s dedicated development team are always trying to improve the system, and we listen to user feedback to make it the best it can be. When we roll-out new features, we’re on hand to help our users learn the ropes and see the benefit.

Pavan added: “If something isn’t quite working the way we’d like it to, I can report those issues and the developers get onto them straight away with the improvements we need. Frankly, it’s a nice and refreshing change from other software companies!”

We’ve been with Riskhub for six months and it is one of the most user-friendly systems I have come across. I’d give it ten out of ten.

Pavan Bali, Optivo

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